Terms and Conditions

1. Introduction

Welcome to Dhawat! These terms and conditions outline the rules and regulations for using our app. By accessing this app, we assume you accept these terms and conditions. Do not continue to use Dhawat if you do not agree to all of the terms and conditions stated on this page.

2. Eligibility

To use our services, you must be at least 13 years old and capable of entering into a legally binding contract. By using our app, you represent and warrant that you meet these requirements.

3. Account Registration

To use certain features of our app, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account.

4. Services

Dhawat provides an online platform for shopping and home delivery of various products. We act as an intermediary between you and the merchants. Any sale of products or services is a contract between you and the merchant.

5. Orders and Payment

All orders placed through our app are subject to acceptance by us and the merchants. We reserve the right to refuse or cancel any order for any reason. Payment must be made at the time of placing an order. We accept various payment methods, including credit/debit cards and mobile payments.

6. Delivery

Delivery times are estimates and may vary. We are not responsible for any delays due to unforeseen circumstances. You agree to provide accurate delivery information and to be available to receive the delivery.

7. Cancellation and Refunds

You may cancel your order within a specified timeframe. Refunds will be processed according to our refund policy. Please refer to our refund policy for more details.

8. User Conduct

You agree not to use our app for any unlawful purpose or in any way that could harm us or any third party. You agree not to introduce any viruses, trojans, worms, or other harmful or technologically damaging material to our app.

9. Limitation of Liability

To the fullest extent permitted by law, Dhawat is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the app; (ii) unauthorized access to or use of our servers and/or any personal information stored therein.

10. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our app. Your continued use of the app after such changes constitutes your acceptance of the new terms and conditions.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Bangladesh. You agree to submit to the exclusive jurisdiction of the courts located in Bangladesh to resolve any dispute arising out of these terms and conditions.

12. Contact Us

If you have any questions about these terms and conditions, please contact us at support@dhawat.com.